PHAT JACK FARMS WILL NOT BE SHIPPING WEEK OF 11/2/2019


How Do We Ship Your Crickets

Phat Jack Farms ships Monday through Wednesday. For same day shipping you must submit your order by noon (CST). Any orders placed after Wednesday noon (CST) will be held until the following Monday to ship out. As soon as your order gets shipped you will received an email with your confirmation number.  Please review our Shipping page for more details. Shipping

If you selected to pick up your order, please add a note with the time that you would like to pick up. We do not have a retail store so if you order please give us at least 30 minutes before you would like to pick up. We will send you an email or we can text you to let you know when your order is ready if you mention it. If you would prefer to order onsite please consider a wait time during your order is being gathered. 

Live Guarantee

Our goal is to deliver feeders to you alive and healthy. Sometimes this may means shifting shipping days due to the weather. However, we want to make sure that you are satisfied and will do our best to correct the issue, this could mean a credit on your account for future orders or a replacement in some cases. If temperatures reach over 90 degrees or are below 35 degrees we cannot extend our "live guarantee" offer. We also DO NOT offer live guarantee on anything that is not shipped overnight or express. We do place ALL order on HOLD for pick up unless you specify not to do so during the winter and summer. If your post office offers this service you will have to pick up at the PO or at UPS.  In case you have a DOA you should notify us within 24 hrs. Again, we do not offer live guarantee when temperatures pass 90 degrees or drop below 35 degrees or you select priority mail shipping.  All orders must be shipped overnight to have our live guarantee offer. UPS ground can be used in TX, LA, OK. Leaving outside on the porch can kill your feeders. We reserve the right to hold any packages at the post office or UPS facility if weather is not ideal. Please check our shipping page for more details. 

Live person to accept package

Someone must be present to receive and inspect the package when it is delivered. If you are not going to be home consider having your package shipped to your workplace, a neighbor who might be home, etc. If the carrier reports delivery as "left at door", etc., the package will NOT be guaranteed and you will NOT be eligible for a replacement.

*Exception: We know that at times carriers will leave packages at the door without knocking or ringing the doorbell. We ask you keep checking your tracking number to see when you will be getting your package and check your door frequently the day that your order should arrive. If the carrier leaves it at your door and you have a dead on arrival please contact us within the hour. Your live guarantee will be granted only if your email is stamped within the hour of what the carrier stamped delivery.


Returns

If you have any issues with your order and not happy about it please go to our Returns page and fill out the form provided. Please note that we REQUIRE a picture of the shipment in question.
We will review your case and determine if you will receive a replacement or credit.  Shipping costs are not credited back.