Shipping
Phat Jack Farms currently uses USPS Priority Mail or UPS. Shipping rates are determined by what products and quantity is chosen. We try to ship orders received by 12:00pm CST the same day, if possible. Please note that we only ship Monday through Wednesday or if you are local to Dallas, TX then we might ship on Thursday depending on weather and items purchased. For the health of the product, we reserve the right to restrict shipments to certain days and methods. Phat Jack Farms services all continental United States, excluding Alaska and Hawaii. ALL ORDERS must be in by 12pm CST to ship out on the same day.
If you are ordering dubia roaches make sure you are not in Florida. We CANNOT ship dubia or madagascar hissers to Florida by state law. Any order going to Florida that has dubia or madagascar hissers will not be shipped in full. Amount of dubia roach/madagascar hissers will be credited back to your account.
Once your order is placed and you receive an order number you will receive an email with your tracking information. Should you not receive your order or have an
Below is a map and estimated delivery times for USPS Priority Mail as well as UPS. Please note these are estimate only and unless you order UPS Overnight or USPS Express your delivery is not guaranteed.
USPS Priority Mail
If you are in 1 day ship (dark blue) you can place your order using regular Priority Mail and we will grant our Live Delivery Guarantee. All other areas must use Overnight to get live guarantee on your order. USPS DOES NOT count the day it was shipped out. ALL orders are held at Post Office if temperatures fall below 40 or are above 85. If you do not want your order held you must let us know and there is no guarantee of live arrival.
UPS Ground
If you are in zone 1 (1 day ship) you can place your order using UPS Ground and we will grant our Live Delivery Guarantee. ALL orders must be held at UPS if temperatures fall below 40 or are above 85. If you do not want your order held you must let us know and there is no guarantee of live arrival. All other areas must use Overnight to get live guarantee on your order. NOTE: When paying UPS make sure that you add the UPS hub you want to hold your package at instead of your address under shipping address. If this is not done your order WILL NOT ship until corrected.
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